LiftMate is committed to protecting your privacy. We collect only the information required to provide safe and reliable ride-sharing, parcel delivery, and logistics services. Your personal data will never be sold or misused. All details are processed securely as per applicable laws to ensure transparency, trust, and customer safety.
This Privacy Policy governs the use of personal and non-personal data collected by LiftMate for its ride-sharing, parcel delivery, auto, bike, and car-sharing, and logistics services. By using our app, website, or services, you consent to the practices described herein.
Identification Data: Name, mobile number, email, address, and government-issued ID (where applicable).
Location Data: GPS tracking during rides/deliveries to ensure route accuracy and passenger/parcel safety.
Payment Information: UPI/Net Banking/Card processed via certified payment gateways. LiftMate does not store sensitive card/UPI details.
Device & Log Data: App version, device type, crash logs, and fraud-prevention identifiers.
We collect and process data only for:
Providing and improving our ride-sharing and logistics services.
Ensuring safety, fraud prevention, and compliance with legal norms.
Generating invoices, bills, and official records.
Regulatory compliance under Indian transport and IT laws.
With Service Providers: Limited to SMS/Email providers, payment gateways, and technical vendors under strict NDAs.
With Authorities: Data may be shared with law enforcement/government only when legally mandated (ex: court order, police investigation, or transport regulation).
With Partners: Logistics/parcel partners where necessary for service completion.
End-to-end encryption is implemented for sensitive data transfer.
Servers are hosted in compliance with Indian Data Protection standards.
Regular audits and monitoring to prevent unauthorized access.
Access & Correction: Users can request access to their data or corrections for inaccuracies.
Data Portability: Users can request export of their data as per legal rights.
Deletion: Users can request account deletion; however, LiftMate may retain records where legally required (for tax/transport authority compliance).
Services are not intended for persons below 18 years unless registered with guardian/parent approval.
Cookies are used for performance optimization and fraud detection.
No third-party ad tracking is allowed.
LiftMate acts only as a technology platform connecting users and riders/drivers/logistics partners.
LiftMate is not responsible for losses caused due to third-party failures, driver misconduct, or circumstances beyond reasonable control, unless required by law.
LiftMate reserves the right to update this Privacy Policy at any time. All changes will be notified via the app/website. Continued use of the app indicates acceptance.
This Privacy Policy shall be governed by and construed in accordance with the laws of India, particularly under:
The Information Technology Act, 2000 (IT Act).
The Indian Contract Act, 1872.
The Consumer Protection Act, 2019.
Motor Vehicles Act, 1988 (for transport-related compliance).
For queries regarding this Privacy Policy, you may reach us at:
📧 support@liftmate.org
📍 LiftMate Corporate Office Vijayawada
